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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
Help & Resources
Help & Resources
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

L-R Ross McLory (left) Head of Business Development for Industrial and Commercial at SSE Energy Solutions and Donald MacBrayne, Business Development Manager at Scottish Water Horizons

SSE and Scottish Water Horizons launch heat networks partnership in Highland capital

Inverness is set to benefit from pioneering green heating technology as part of a major new partnership between SSE Energy Solutions and Scottish Water Horizons

13 March 2025

A group of children in hi vis stand in front of signage outdoors, preparing to plant a tree

Young eco-warriors: New Monkland Pupils plant trees after major sewer upgrade

07 March 2025

Trainee Manager Holly Henderson in front of a glass awards cabinet promoting Apprenticeship Week

Holly’s Career Path at Scottish Water Leads to Success

06 March 2025

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News

Olympic swimming champion Duncan Scott OBE with his eight medals

School Eco-Champions can Win Safety Lesson with Olympic Legend in new Water Challenge

Scotland's most decorated Olympic athlete Duncan Scott OBE will give one lucky school class a water safety lesson as winners of our inaugural environmental challenge.

16 January 2025

Young Learn to Swim student Callan Johnston head and shoulders

Water Confidence and Safety Skills shine in Inclusive Lessons

Young Aberdeen swimmers showcase the life-changing benefits of inclusive lessons with Learn to Swim

11 December 2024

Learn to Swim teacher Caitlin Ebbage holds up new teaching cards tool at poolside

Revolutionary Swim Teaching Tool Launches in Scotland

Visual cards break down barriers for inclusive swimming lessons

25 November 2024

pills in blister pack with words don't flush medication

World Antibiotics Awareness Week- Never Flush Medication

World Antibiotics Awareness Week reminds us what we can do to help avoid the spread of drug-resistant infections

14 November 2024

T joined pipe with foam pipe insulation

Protect Property and Pipes from Water Damage this Winter

We're urging customers to be prepared for winter to avoid burst pipes and flooding

04 November 2024

Pupils from Dornoch Primary, representatives of Dornoch MUGA and Councillor Jim McGillivray helped launched the new Top Up Tap in Dornoch

New Top Up Tap Unveiled in Dornoch

We've unveiled our first Top Up Tap in Sutherland this week, providing locals and visitors to Dornoch with a free and accessible point to refill their reusable water bottles

10 October 2024