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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Kings Inch Road Sewer Upgrade

Critical Phase for Multi-Million-Pound Rising Sewer Main Upgrade

Our £11.5million project to upgrade a vital strategic rising sewer main between Renfrew and Glasgow is entering a key phase

14 April 2025

Children sitting on steps drinking water from Top Up Tap

Top Up Tap at Kilmacolm Library a 'Novel' Idea

08 April 2025

A group of seven people wearing high-visibility vests and gloves are planting greenery around a tree in an urban setting. They are standing on a paved area with a mix of potted plants, soil, and gardening tools. The background features a historic stone building with large windows and columns, as well as a clear blue sky. The group appears cheerful and engaged in their community gardening activity.

Perth Flourishes: Scottish Water and Beautiful Perth Bring Colour to Tay Street

04 April 2025

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News

Scottish Water's General Manager Gordon Reid and Delivery Manager Ian Watt with BSI certificate

Setting the Standard in Carbon Reduction

Our work on investment in carbon reduction has been recognised by the British Standards Institution

21 February 2025

Strategy

Scottish Water staff member talking to the public

Time to Rethink Our Relationship with Water

Our new Draft Long Term Strategy Consultation is asking everyone to consider how they use water in the face of growing challenges

03 February 2025

front cover of interim Performance and Prospects Annual Report and Accounts for December 2024 showing a woman talking to a small toddler in a baby bath

Interim Report: More Sustainable and Cost Effective Solutions are Key

Interim financial report highlights we're delivering more more sustainable and cost effective solutions for our customers

18 December 2024

Cabinet Secretary Gillian Martin and Professor Simon Parsons hold an Event Duration Monitor at Water of Leith, Stockbridge, Edinburgh

Scottish Water Installs 1000 New Sewer Monitors

Communities will be able to access overflow data via new interactive map

10 December 2024

General view of new Winchburgh waste water treatment works

Groundbreaking Approach Launched to Deliver Multi-billion Pound Transformation of Water and Waste Water Infrastructure and Jobs

Firms are being invited to bid to join new enterprise model worth up to £9bn and supporting around 4,000 jobs

26 November 2024

left to right Sam Ghibaldan, Chief Executive of Consumer Scotland, Alex Plant, CEO of Scottish Water and David Satti, Interim CEOfor WICS signing memorandum of understanding for water charges

Landmark Agreement on Future Water Investment and Charging

Industry, regulatory and consumer bodies sign agreement that puts consumers at the heart of future of water and waste water services

11 November 2024