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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

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In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
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Careers

News & Views
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Help & Resources
- Access to Information
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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Featured Articles

Loony Dook No Washout as Sewer Upgrade Completed Early

We have completed a challenging repair and upgrade of a stretch of pressurised sewer in plenty of time for the annual New Year’s Day freezing Firth of Forth ‘Loony Dook’

20 December 2024

Lesley (left) Julie (right) pictured with their medals on after completing the Disneyland Paris Half Marathon in 2019.

Milngavie Reservoir Hosts Festive Charity Santa Dash in Memory of Julie Mitchell

19 December 2024

Some of Scottish Water team who helped at the planting session, from left Jack Fullerton, Jimmy Will and Steve Garbett

Volunteers Dig In to Create Native Woodland at Roscobie Reservoir

18 December 2024

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BLOG: Scotland's water: facing the climate challenge together - CEO Alex Plant

CEO Alex Plant shares his thoughts on the impact of climate change and the challenges we face around water resilience, efficiency and environmental performance.

01 August 2024

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