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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

King's Inch Road Renfrew Sewer Upgrade

Sewer Relief After First Phase of Major Upgrade Project Completed

The first phase of a more-than £10million investment to upgrade a strategic rising sewer main between Renfrew and Glasgow has been completed

23 December 2024

South Queensferry Sewer Repair

Loony Dook No Washout as Sewer Upgrade Completed Early

20 December 2024

Lesley (left) Julie (right) pictured with their medals on after completing the Disneyland Paris Half Marathon in 2019.

Milngavie Reservoir Hosts Festive Charity Santa Dash in Memory of Julie Mitchell

19 December 2024

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News

Young Learn to Swim student Callan Johnston head and shoulders

Water Confidence and Safety Skills shine in Inclusive Lessons

Young Aberdeen swimmers showcase the life-changing benefits of inclusive lessons with Learn to Swim

11 December 2024

Learn to Swim teacher Caitlin Ebbage holds up new teaching cards tool at poolside

Revolutionary Swim Teaching Tool Launches in Scotland

Visual cards break down barriers for inclusive swimming lessons

25 November 2024

pills in blister pack with words don't flush medication

World Antibiotics Awareness Week- Never Flush Medication

World Antibiotics Awareness Week reminds us what we can do to help avoid the spread of drug-resistant infections

14 November 2024

T joined pipe with foam pipe insulation

Protect Property and Pipes from Water Damage this Winter

We're urging customers to be prepared for winter to avoid burst pipes and flooding

04 November 2024

Pupils from Dornoch Primary, representatives of Dornoch MUGA and Councillor Jim McGillivray helped launched the new Top Up Tap in Dornoch

New Top Up Tap Unveiled in Dornoch

We've unveiled our first Top Up Tap in Sutherland this week, providing locals and visitors to Dornoch with a free and accessible point to refill their reusable water bottles

10 October 2024

image of business woman against mountainous background with caption Protect Water. Respect people

Scottish Water proudly supports the ICS's Service With Respect Campaign

At Scottish Water, we are committed to providing exceptional service to our customers while ensuring the safety and well-being of our dedicated customer-facing staff

07 October 2024