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How Byelaws Affect You

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Discover why we need Water Byelaws

What happens when we cannot visit a property?

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Find out about our process when we can't get access

Utility Connection Providers and Metering Activities

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Learn how Licensed Providers can be accredited to carry out certain metering activities

Charging at Vacant Premises

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Vacant premises that are eligible for charges for water and sewerage services

Temporary Disconnection Pilot

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Learn when we can take enforcement action

Charitable Exemptions

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Learn more about Charitable Exemptions Scheme

Return to Sewer Allowance

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How to apply for a reduction if your waste water return to sewer is less than 95%

Burst Allowances

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Find out when we can grant an allowance or water lost through leaking or burst pipework.

Billing Disputes Explained

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Information about how LPs can dispute a bill.

How Reconciliation Billing Works

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Find out about Scottish Water's Reconcilation Billing cycles