Fault located on the water network in G73 Rutherglen
Posted: Thursday 20th June - 08:45hrs
Today we have teams working in the area to replace a water valve near to Peebles Drive in Burnside after damage to a water main occurred on Blairbeth Road on the 12th of June. This may cause a small number of customers in the Castlemilk area to experience low pressure or no water during this time.
We are taking certain measures to try and prevent any impact to your water supply and we will be tankering water into the network with the aim of maintaining pressure. However, customers may still notice a loss of water supply, low pressure or intermittent pressure and we’d like to reassure customers this is normal for when this type of work is ongoing.
The team on the ground are working as best they can to have the work done as quickly as possible and will update us as soon as the work is complete, which will in turn restore your water supplies to full health.
Should any complexities with the replacement arise, we will update this message to let you know it may take a little longer for things to go back to normal. We are doing everything we can to make sure the repair goes ahead successfully with minimal impact.
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If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
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Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.