We are investigating a loss of supply in the G72, G73, G22, G44, G5 areas
Stage 3 - Repair Underway
We have identified a burst on a 24inch strategic water main on, Florence Street, Glasgow, G4 0YL affecting customers waters supplies in the Rutherglen, Cambuslang, Kings Park and Possilpark areas (G72, G73, G22, G44, G5). We are aware of flooding at the burst location and we have teams on site supporting any affected customers. There is a road closure at Florence Street to allow for a clean up of the area after the impacts of flooding from the burst and whilst we continue to repair the main. 
We have isolated the burst and majority of customers supplies should be restored. We have now completed valve operations to re-route water through different parts of our network to bring customers back in to supply in the Gorbals & Hutchesontown (G5) areas. Customers supplies should be restored here. This has been challenging due to the amount of silt that was deposited due to the flooding from the burst and valves were difficult to access due to this. We apologise to customers in this area for the delay here
You may continue to experience low pressure, and/or discoloured water. If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white water, this is air trapped in the supply and will clear within 24 to 48 hours.
Our priority service customers have been contacted in the affected areas to understand what support they may require and will continue to provide bottled water on request.
We will continue to provide regular updates on our progress via our webpage and social media channels.
We apologise for any inconvenience caused by this issue and thank affected customers for their continued patience and understanding while we work to resolve the matter.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
