We are investigating a loss of supply in G63 Killearn
Stage 4 - Water Restoring
Posted: Tuesday 26th November 2024 – 15:30hrs
Next Update: Tuesday 26th November 2024 – 18:00hrs
Repairs have now been completed to the burst water main off the B818 roadway near Balfron which caused the interruption to water supplies for customers in G63 Killearn, Balfron, and nearby surrounding areas.
Our teams are now gradually returning the network to a normal service, however please be aware that due to the size of the affected area, it may take a further 1-2 hours from now for the network to fully recharge and for normal supplies to be restored for all customers.
Valve operations were carried out and tankers distributed water into the network to maintain supply for as many customers as possible during the repair. Bottled water was also delivered to customers who requested it on our Priority Services Register.
Whilst the network is recharging, some customers may experience no water or low / intermittent water pressure. Customers may also experience discoloured water which is normal after such an incident.
If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white water, this is air trapped in the supply and will clear within 24 to 48 hours.
We apologise to all affected customers for any inconvenience or disruption caused, and thank them for their patience and co-operation whilst we carried out the repair.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
