Burst main repair in G41 Glasgow

Customers in the G41 area of the southside of Glasgow may be experiencing an interruption to supply today as a result of three localised burst water mains on St Andrews Crescent, St Andrews Road, and Maxwell Drive/Darnley Street and our teams are underway to carry out the necessary repairs. 

Customers will be aware that on Saturday 1st of February, a 27-inch strategic water main burst on Pollokshaws Road, which caused a water outage to nearly 6,500 customers. The vast size of the main meant the burst caused flooding to the area, resulting in severe damage to the roads, and a full reinstatement and clean-up is now underway. Emergency teams worked tirelessly across the weekend to ensure the damage to the water main was fixed and all customer supplies were restored.  

As part of our recovery, complex valve operations were carried out to re-route water through different parts of our network which brought customers back into supply. However, such significant disruption to our assets has since caused a number of small diameter bursts to occur on more localised parts of the network. Since then, we have had our teams in the area regulating and maintaining our PRVs (pressure reducing valves) to protect the network and minimise further impact. 

Our teams have made progress onsite and have now completed work at St Andrews Road, with the main now recharging. The burst at St Andrews Drive has been isolated and is causing no customer impact. Repairs are ongoing to Maxwell Drive/Darnley Street, with traffic management in place, and efforts continuing to restore service.  

Our priority is to ensure customers are supported during this difficult period and we appreciate that a number of customers have been impacted on more than one occasion since Saturday. Our customer care team are on hand to respond to any bottled water requests and are also ensuring our PSR (Priority Service Register) customers are contacted directly.  

As operations are ongoing, customers may experience fluctuating periods of no water, low pressure, and/or discoloured water. If you experience discoloured water, please run your cold kitchen tap only at half pressure until the water runs clear. 

Traffic Management  

A road closure will remain in place for Pollokshaws Road between the junctions of Maxwell Road and Albert Drive for the remainder of this week. Diversions will be in place to ensure the safety of all road users while our teams carry out essential reinstatement work on the large area affected by the burst water main. This will allow the ground to properly settle before the road is safely reopened. 

With the additional burst main on Maxwell Road/Darnley Street today, we have installed four-way traffic lights to allow our teams to carry out the repair as quickly and as safely as possible. We appreciate this is a further inconvenience as the diversion route on Pollokshaws Road and the four-way traffic lights to repair the burst are interlinked, causing further congestion, which we’d like to apologise for.  

Please allow extra time for journeys through this area and take care while following all signage and diversion routes.  

If driving Northbound (A77) the diversion starts at the junction with Coplaw Street and ends at the junction with Devon Street. We are aware this involves a bus route however Glasgow City Council have approved this diversion route and there will be no penalties for drivers using it during this time. 

If driving Southbound the diversion starts at the junction with Devon Street and ends at the junction with Calder Street. 

We apologise for any inconvenience caused by this issue and thank affected customers for their continued patience and understanding whilst we worked to resolve the matter.