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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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  Get connected to the water and waste water network
- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
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About Us
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  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
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  Visit the pages of Scottish Water Horizons
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  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
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  Find out about our industry leading procurement process
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  Keep up-to-date with all the latest news from Scottish Water
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  Access our publication scheme or request information
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  Coronavirus Information
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  Find out about maintenance work which may affect your supply
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- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Water Saving Device: How to install a tap aerator

Water Saving Device: How to install the showerhead attachment

10th Top Up Tap Launched

Scotland’s newest water top up tap has been unveiled by the band whose music is the soundtrack to the campaign to encourage people to stay hydrated on the move.

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Related Videos

Water Saving Device: How to install a tap aerator

Water Saving Device: How to install the showerhead attachment

10th Top Up Tap Launched

Share this video: