Over 60,000 Sign Up to Text Alert Service

“Whether you’re young or old, a family with babies or children, or live alone, receiving up-to-date information about what’s happening during an incident is really useful and I’d encourage everyone to sign up.”

Anne Hannigan
Councillor, Ward 7, Paisley South West

Scottish Water is calling on more people to sign up to its free new text alert service to stay informed about potential disruption to services during the rest of this winter and year-round.

The company has confirmed that more than 60,000 customers have already signed up for the service, which is designed to keep customers updated on essential information about issues such as burst water mains and loss of normal water supplies and weather-related issues.

Customers who have signed up receive timely alerts directly to their mobile phones and updates on Scottish Water’s progress to resolve the issue and restore normal service as quickly as possible.

They can also sign-up with multiple postcodes, making it easy to keep an eye out for friends, family and neighbours and keep them informed too.

During any type of incident that impacts our customers, Scottish Water staff across Scotland work quickly to fix the issue and, if there has been any disruption to the water supply or other issues, restore normal service as soon as possible.

The company provides clear communication to its customers and enables communities to stay up-to-date on what to expect and how to access support.

Throughout winter, freezing temperatures might cause damage to water pipes at home and in the wider water supply network.

While Scottish Water works hard round-the-clock to ensure normal water supplies to customers’ taps are maintained, occasionally there will be an interruption to the water supply, and the best way to prepare for this is to be aware of it.

So the text service is invaluable for all customers across Scotland, including those supporting vulnerable people.

Clare Smith, Head of Campaigns and Marketing at Scottish Water, said: “In the event of water supply being disrupted, the text service will let people know when the water is expected to come back on.

“We want to keep customers informed as much as possible and the best way to do this is to send essential information directly to people’s mobile phones.

“We understand it’s worrying and frustrating when there is any kind of problem with the water supply. If something affecting customers or their property occurs, they need to know about it as soon as possible and this kind of up-to-date information from the text alert service is invaluable and can help people plan better and so reduce any inconvenience. We’ll also tell them by alert when normal service is likely to be restored.

“We’re delighted that more than 60,000 have now signed up and are calling on many more to do likewise.”

Customers can sign up to the text alert service here: Text Alerts Sign Up. Don’t delay - sign up today to stay in the know all the way through winter.

A councillor in Paisley, where customers were affected by a burst water main and loss of supply in December, backed Scottish Water’s call for customers to sign up to the text alert service.

Councillor Anne Hannigan, of ward seven Paisley South West, said she was glad she had signed up and was able to receive updates from Scottish Water and encouraged others to follow suit.

She added: “I signed up to the service recently and certainly benefited from it during the loss of supply in Paisley. Whether you’re young or old, a family with babies or children, or live alone, receiving up-to-date information about what’s happening during such an incident is really useful and I’d encourage everyone to sign up.”